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FAQ

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Most Popular Questions

The driving licence is mandatory for renting a vehicle and must be presented at pick up time.
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Yes, there will be a deposit taken from your credit card at the time of hire. As a standard practice across the market and as a means of financial security, we (like most companies) collect a form of guaranty/deposit from our customers to protect our assets from any possible liabilities that may occur during the term of hire. This Deposit allows us to secure the final transaction amount as we will receive the protection of an authorization before the start of the rental period. It also confirms that your bank account is valid and within the available spending limit. During your booking and at time of receiving the vehicle, You will be informed that in addition to the price of your rental, you will be asked to leave a deposit. This amount would only be charged at the time of receiving the vehicle at our Sales Counter (along with the rental amount) and only accepted through a valid Credit Card. For Short Term hire: Rental below 29 Days: The rental amount would be charged in advance and a deposit of QAR. 1,000 would be charged via a credit card and released back to the same credit card in 15 days from the date of contract closure, post processing of any Traffic violations and/or any due payments. Any additional amounts required to cover any due's would be charged through the credit card provided. For Long Term hire: Rental exceeding 30 Days: Twice the rental amount will be charged as a deposit via a valid credit card and this deposit would be released back to the same credit card in 15 days from the date of contract closure, post processing of any Traffic violations and/or any due payments. Any additional amounts required to cover any due's would be charged through the credit card provided. Select Transportation Solutions W.L.L guarantees that this pre-authorised block / deposit will be unblocked / refunded back to your credit card within 15 days of closing your contract post the processing of any and all due payments. If the final charged amount for the car rental services rendered is below the Deposit amount at time of receiving the vehicle, then an additional authorization may be requested to cover the amount due.
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After Rental

Please feel free to email us at rental@selectqatar.com to receive a copy of your invoice. Please provide us any reference number to pull up the data.
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Bookings

At the end of the reservation process you will view a "Reservation Confirmation" page. You will also receive a confirmation e-mail containing the details of your reservation.
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Please note that you can only modify or cancel the reservations which you made online by yourself. You will not be able to amend online reservations made or modified by STS. To modify or cancel your reservation online after it is confirmed, provided it is done up to 2 hours prior to rental time. You simply need to "LOGIN" to your account and click on the "MY BOOKING" Link. You will then be able to view, modify and/or cancel your recent bookings. You will receive a confirmation of amendment or cancellation by e-mail.
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