Frequently Asked Questions
Find answers to the most commonly asked questions about our services, booking process, payment options, and refund policies.
If you need further assistance, feel free to reach out to our customer support team.
General
How is my price determine
The price is based on the type of vehicle, rental duration, and any additional services you select, such as GPS, child seats, or insurance options.
What is included in the rental price?
The rental price includes standard mileage allowance, basic insurance coverage, and 24/7 customer support.
Can I rent a car if I don’t have a credit card?
Yes, you can rent a car using a debit card, but a deposit may be required depending on the rental duration and vehicle type.
Booking
How do I book a car?
You can book a car online through our website or by calling our customer service team. Simply select your preferred vehicle, rental period, and pickup location to complete the booking.
Can I change my booking details after confirmation?
Yes, changes can be made depending on availability. Contact our support team to adjust your pickup/drop-off location, dates, or vehicle type.
Do I need to provide any documents during booking?
Yes, you need a valid Qatari or international driver’s license, passport/ID, and a credit or debit card for the booking.
Payment
What payment methods are accepted?
We accept all major credit cards, debit cards, and bank transfers. Cash payments can be made at any of our locations.
When will I be charged for my booking?
You will be charged either at the time of booking or upon vehicle pickup, depending on the payment option you choose.
Are there any additional fees?
Additional fees may apply for extra services like GPS rental, child seats, additional drivers, or extending the rental period.
Refund
What is your refund policy?
If you cancel 24 hours before your rental period, you will receive a full refund. If you cancel within 24 hours of the rental period, a cancellation fee may apply.
How long does it take to process a refund?
Refunds are typically processed within 7-15 business days, depending on your payment method.
Can I get a partial refund if I return the car early?
Partial refunds for early returns are available on a case-by-case basis. Please contact customer support for assistance.
General
How is my price determine
The price is based on the type of vehicle, rental duration, and any additional services you select, such as GPS, child seats, or insurance options.
What is included in the rental price?
The rental price includes standard mileage allowance, basic insurance coverage, and 24/7 customer support.
Can I rent a car if I don’t have a credit card?
Yes, you can rent a car using a debit card, but a deposit may be required depending on the rental duration and vehicle type.
The price is based on the type of vehicle, rental duration, and any additional services you select, such as GPS, child seats, or insurance options.
The rental price includes standard mileage allowance, basic insurance coverage, and 24/7 customer support.
Yes, you can rent a car using a debit card, but a deposit may be required depending on the rental duration and vehicle type.
Booking
How do I book a car?
You can book a car online through our website or by calling our customer service team. Simply select your preferred vehicle, rental period, and pickup location to complete the booking.
Can I change my booking details after confirmation?
Yes, changes can be made depending on availability. Contact our support team to adjust your pickup/drop-off location, dates, or vehicle type.
Do I need to provide any documents during booking?
Yes, you need a valid Qatari or international driver’s license, passport/ID, and a credit or debit card for the booking.
You can book a car online through our website or by calling our customer service team. Simply select your preferred vehicle, rental period, and pickup location to complete the booking.
Yes, changes can be made depending on availability. Contact our support team to adjust your pickup/drop-off location, dates, or vehicle type.
Yes, you need a valid Qatari or international driver’s license, passport/ID, and a credit or debit card for the booking.
Payment
What payment methods are accepted?
We accept all major credit cards, debit cards, and bank transfers. Cash payments can be made at any of our locations.
When will I be charged for my booking?
You will be charged either at the time of booking or upon vehicle pickup, depending on the payment option you choose.
Are there any additional fees?
Additional fees may apply for extra services like GPS rental, child seats, additional drivers, or extending the rental period.
We accept all major credit cards, debit cards, and bank transfers. Cash payments can be made at any of our locations.
You will be charged either at the time of booking or upon vehicle pickup, depending on the payment option you choose.
Additional fees may apply for extra services like GPS rental, child seats, additional drivers, or extending the rental period.
Refund
What is your refund policy?
If you cancel 24 hours before your rental period, you will receive a full refund. If you cancel within 24 hours of the rental period, a cancellation fee may apply.
How long does it take to process a refund?
Refunds are typically processed within 7-15 business days, depending on your payment method.
Can I get a partial refund if I return the car early?
Partial refunds for early returns are available on a case-by-case basis. Please contact customer support for assistance.
If you cancel 24 hours before your rental period, you will receive a full refund. If you cancel within 24 hours of the rental period, a cancellation fee may apply.
Refunds are typically processed within 7-15 business days, depending on your payment method.
Partial refunds for early returns are available on a case-by-case basis. Please contact customer support for assistance.